Retentions Advisor

  • Job Reference: 25241311-2
  • Date Posted: 12 January 2017
  • Recruiter: JHR
  • Location: Horsforth, Leeds
  • Salary: £17,300 to £17,500
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description

Retentions Advisor

Location - Horsforth

Salary £17,300 - £17,500

Are you self-motivated, passionate about customer service, results orientated and resilient? Are you looking for a new role with great hours and a friendly, fun loving team? Have you got previous customer service or sales experience? If so this could be the perfect role for you! We are looking for an experienced retentions advisor to join a growing team in Horsforth and an immediate start is available for the right candidate. The hours of work are 9am - 5pm Monday to Thursday with an early finish every Friday and there is free parking onsite.

The role of the Retentions Advisor will involve-

·Making outbound calls to existing accounts to retain the business and maximise revenue

·Taking inbound calls from customers and handling all enquiries / complaints in a professional manner

·Analysing trends in customer spend and establishing why customers are taking their business elsewhere with the intention of retaining the accounts

·Building strong relationships with existing clients

·Managing the highest volume accounts

·Applying a high level of resilience

·Managing your call backs and ensuring each account is maximised

·Using strong questioning skills to establish client needs

The ideal candidate will have -

·Previous b2b call centre experience ideally in customer service or sales

·High levels of resilience

·Ability to work well under pressure

·Confident at handling a high volume of inbound / outbound calls

·Complaints handling would be beneficial

·Positive attitude and strong work ethic

·Self-motivated and driven

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for.

(Jo Holdsworth Recruitment - Recruitment Agency)