Are you a fan of Google? Do you love Google products? Are you passionate about the web and new technology?
TeleTech is offering you an exciting opportunity to represent Google as an Inbound Demand Execution pre sales agent on our Google Cloud Team. You will be the first point of contact for our business clients, helping them learn about, engage with and implement Google business solutions, driving sales pipeline while providing an excellent customer experience. You will generate sales leads to bring on new business opportunities, working as part of a larger sales team whose focus is growing Google Cloud's customer base across EMEA.
In addition to demonstrating sales and customer service expertise, our Google Execution Representatives have additional responsibilities, including:
• Interacting with business customers via telephone, email and chat on a daily basis
• Introducing Google Cloud solutions to businesses across EMEA
• Generating sales leads to bring on new business opportunities and drive pipeline
• Helping clients learn about, engage with and implement Google business solutions
• Building customer relationships while assisting with increasing program revenue
• Other related duties as assigned.
A successful Google Execution Management agent will have a University degree or sales/ customer service experience, with a proven track record and a strong desire to exceed expectations. Additionally you will need:
• Ability to speak, read and write fluent English and German
• Friendly and empathetic, really listens and understands the underlying needs of the business and can empathize with current business pains
• Exemplary communication skills and superior listening skills
• Self-starter who can meet deadlines and enjoys working in a competitive environment
• Highly motivated and goal-oriented
• Takes direction well while also demonstrating leadership capabilities
• Creative decision making skills and proven ability to work independently
• Strong attention to detail and follow-up skills
• Good IT SKills to effectively navigate a fast paced, computer based job.
Having a successful pre sales track record while providing outstanding customer service can be challenging, so we offer our Demand Management Representatives a competitive salary and benefits package that includes:
• Competitive annual base salary plus bonus based on performance
• Excellent relocation package to assist you in moving to Dublin (Including flight assistance and 7 Nights hotel accommodation).
• Continuous paid training on the latest technology
• Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
• Private Pension and Life assurance
• On site Kitchen
• 20 annual leave days + 9 statutory days entitlement
• Potential for rapid advancement in many fields, and throughout 17 countries!
TeleTech is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. Using customer-centric strategy, technology, processes and operations, TeleTech partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel.
Our capabilities include:
• Consulting: Using proprietary methodologies, we help you understand the economic value of an exceptional customer experience and build the roadmap to deliver it.
• Technology: Technology has the power to give your customers what they want. A seamless experience. We provide the tools and best practices to deliver it anytime, anywhere and on any device.
• Care Services: Every time a customer interacts with your company it is an opportunity to build long-term value and enhance your brand. We bring the people, processes and technology together to make sure you do.
• Growth Services: Engagement is the path to revenue growth. We guide the way with analytics, technology and sales acumen