Our client provides help to their customers to assist them in achieving their business objectives. This means working collaboratively to provide a tailored service that's underpinned by their award winning technology.
We are delighted to be assisting our client with their requirement for an Account Co-ordinator to join their expanding and busy team in central Bristol. This role is going to be a very varied and busy role and you will be involved in planning, implementing and reviewing the processes required to deliver the account for the client ensuring the SLA is complied with, the field know and understand and the ensure their internal requirements are also implemented, effectively and to time and budget.
Duties will include:
To plan and implement the processes required to deliver contracted and tactical calls to time and budget and client requirements
To communicate effectively to the client and to the field team daily in terms of any task or process query and/or completion and/or issue with resolution
To identify, analyse and resolve any issue impacting on the delivery of the SLA for the client and recommend/take any corrective action. his includes being the first point of contact for the client or field for the resolution of problems and dealing with them courteously, proactively and positively
To review and analyse processes in place to deliver the client's requirements recommending changes to enhance performance, reduce costs, reduce error, maximise account etc
To liaise and review with operations the activities implemented for the client seeking feedback to enhance the processes and minimise issues
Review the SLA compliance on an on-going basis from all data available preparing a report for the Account Manager/client recommending any changes to enhance compliance, minimise issues, decrease cost, enhance profit etc.
To prepare any reporting required on or for the client, account or team to time and accurately
To prepare the billing to the client for the account including the authorisation of hours and additional work ensuring it is accurate, correct to the contract.
For this opportunity, our client is looking for someone who has
Proven excellent customer relationship/interaction/meeting their needs on a day to day basis
An organiser and planner
Able to work under pressure, to prioritise and use own initiative to ensure delivery is achieved
Able to analyse, interpret and sort data
Self-starter with the ability to work independently or as part of a team
Literate (at least grade B in GCSE English), numerate (at least grade B in GCSE Maths)
A very competent user of IT especially Word and Excel - Excel skills must be above average
It's essential that you will have a proven background in a customer service environment and administration leading to a good understanding of and ability to deal with customers and a breadth of administration (and preferable some account management). This is a full time and permanent opportunity, for further information please contact us today.
Development and training
Our client provides a vibrant, happy and healthy working environment. They do work hard but like to have fun too.
Central Bristol, no car parking